Frequently Asked Questions

Answers to some of the frequently asked questions we hear regarding SignDirector services and capabilities.

What is SignDirector?
SignDirector is a software platform built for easy management of digital signage content; allowing you to update any number of screens, from anywhere.
Can I use vertically oriented displays?
Yes. This can either be done on the device itself by adjusting the orientation through the menu or you can do so via our web CMS by going to the display profile settings and changing the orientation there.
Where is my uploaded content saved?
The majority of our servers and data are hosted from Sydney, Australia. With the exception of your current playlists assets which are also downloaded/cached to the devices they are scheduled to.
What video, image, and document types/formats do you support?

We support most common file formats including:

Video: wmv, avi, mpg, mpeg, webm, mp4, m4v
Images: jpg, jpeg, png, bmp, gif
Audio: mp3, wav
Documents: pdf, ppt, pps, pptx
Fonts: ttf, otf, eot, svg, woff

Can I turn my regular TV/Display into digital signage?

Yes. We offer our SignDirector Players as a way to bridge the gap to our software. Simply plug our players into any HDMI compatible display to start using SignDirector.

(Can also be used with a VGA or DVI-D compatible display if used with a HDMI to VGA/DVI-D adapter. We do not offer this adapter)

Can I run SignDirector directly on my TV/Display?

Yes. You can use SignDirector directly on Android TV’s and signage displays. Otherwise, you’ll need to purchase our supported device.

Does SignDirector work offline?

SignDirector can continue to run offline as assets will be cached on your device only requiring an internet connection the first time they’re played. After that, they’ll play directly from the device itself. Further connection will only be required to download any updates you make to scheduling or layouts.

If you’re using a widget that requires data for like a news RSS feed then internet connection will be required to grab updates.

Which SignDirector licence is right for me?

Standard: Our Standard licence is ideal for the general user looking to remotely manage and update their screen content. With complete access to everything you need to get content on your screens, if you are business or user that will be managing first party advertsing and promotions our Standard licence might be the one for you.

Advanced: Our Advanced licence includes everything of the basic licence with additional advanced features ideal for those who manage a large number of displays or provide third party advertising. You’ll be fully equipped to manage your entire digital signage network while saving yourself time and effort, with our Advanced features and functionality.

I have more questions, how can I contact you?

Simply head over to the Contact Us page and send us a message. We’ll respond to you within 1 business day!